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Account deletion is an important way for users to exercise their right to delete. However, little work has been done to evaluate the usability of account deletion in mobile apps. In this paper, we conducted a 647-participants online survey covering two countries along with an additional 20-participants on-site interview to explore users’ awareness, practices, and expectations for mobile app account deletion. The studies were based on the account deletion model we proposed, which was summarized from an empirical measurement covering 60 mobile apps. The results reveal that although account deletion is highly demanded, users commonly keep zombie app accounts in practice due to the lack of awareness. Moreover, users’ understandings and expectations of account deletion are different from the current design of apps in many aspects. Our findings indicate that current ruleless implementations made consumers feel inconvenienced during the deletion process, especially the hidden entry and complex operation steps, which even blocked a non-negligible number of users exercising account deletion. Finally, we provide some design recommendations for making mobile app account deletion more usable for consumers. 

ABSTRACT The latest generation of Galactic Plane surveys is enhancing our ability to study the effects of galactic environment upon the process of star formation. We present the first data from CO Heterodyne Inner Milky Way Plane Survey 2 (CHIMPS2). CHIMPS2 is a survey that will observe the Inner Galaxy, the Central Molecular Zone (CMZ), and a section of the Outer Galaxy in 12CO, 13CO, and C18O $$(J = 3\rightarrow 2)$$ emission with the Heterodyne Array Receiver Program on the James Clerk Maxwell Telescope (JCMT). The first CHIMPS2 data presented here are a first look towards the CMZ in 12CO J = 3 → 2 and cover $${-}3^{\circ }\, \le \, \ell \, \le \, 5^{\circ }$$ and $$\mid {b} \mid \, \le \, 0{_{.}^{\circ}} 5$$ with angular resolution of 15 arcsec, velocity resolution of 1 km s−1, and rms $$\Delta \, T_A ^\ast =$$ 0.58 K at these resolutions. Such high-resolution observations of the CMZ will be a valuable data set for future studies, whilst complementing the existing Galactic Plane surveys, such as SEDIGISM, the $${Herschel}$$ infrared Galactic Plane Survey, and ATLASGAL. In this paper, we discuss the survey plan, the current observations and data, as well as presenting position–position maps of the region. The position–velocity maps detect foreground spiral arms in both absorption and emission.